Term of Service

Last updated: September 10, 2026

These Terms of Service (“Terms”) govern your access to and use of www.q2techworld.nl and any purchase made from Q2 TechWorld B.V.

Throughout these Terms, “Q2 TechWorld,” “we,” “us,” and “our” refer to Q2 TechWorld B.V. “You” and “your” refer to the visitor, customer, or other person using our website.

By accessing our website, creating an account, or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, and Return and Refund Policy. If you do not agree, please do not use our website.

1. About Our Store

Q2 TechWorld B.V. operates an online store offering televisions, Smart TVs, electronics, accessories, and related products.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to display and sell products online. Any contract for the purchase of products is between you and Q2 TechWorld B.V., not Shopify.

2. Eligibility

You must be at least the age of legal majority in your country or have permission from a parent or legal guardian to use this website.

By placing an order, you confirm that:

The information you provide is accurate and complete.
You are legally authorised to use the selected payment method.
You are purchasing for lawful purposes.
You are capable of entering into a binding agreement.

3. Website Use

You may use our website only for lawful personal or commercial shopping purposes.

You must not:

Use the website for fraudulent or unlawful activity.
Submit false account, payment, or delivery information.
Attempt to gain unauthorised access to the website or another customer’s account.
Introduce viruses, malicious code, or harmful technology.
Scrape, copy, reproduce, or exploit website content without permission.
Interfere with the security or proper operation of the website.
Use our products or services in violation of applicable law.
Submit abusive, misleading, discriminatory, or unlawful content.

We may restrict or suspend access where reasonably necessary to protect customers, our business, or the website.

4. Product Information

We aim to provide accurate product titles, descriptions, specifications, images, compatibility information, pricing, and availability.

Screen appearance, colours, brightness, and product images may vary depending on the device used to view our website. Minor differences in packaging or presentation may occur, but products must remain consistent with the material description provided at the time of purchase.

Customers should review the complete product page before ordering, including:

Screen size
Display technology
Resolution
Refresh rate
Operating system
Connectivity
Dimensions
Included components
Product availability

Specifications may vary between models. Features shown for one television should not be assumed to apply to another model.

Temporary or catalogue images may be used for preview products whose final images are not yet available. Such products will be clearly marked as unavailable or “Out of Stock” and cannot be purchased until availability is confirmed.

5. Product Availability

All products are subject to availability.

Displaying a product on our website does not guarantee that it is currently available for purchase. Products marked “Out of Stock”, “Coming Soon,” or otherwise unavailable cannot be ordered.

We may change or discontinue products without notice, provided that this does not affect orders we have already accepted.

6. Prices and Taxes

Prices are displayed in the currency selected or shown during checkout.

The final price, including applicable taxes and delivery charges, will be displayed before you confirm the order. Any currency conversion displayed on the website may be an estimate, and your payment provider may apply its own exchange rate or fees.

We may update prices at any time. Price changes do not affect orders that have already been accepted.

If a product is listed at an obviously incorrect price because of a technical or administrative error, we may contact you before accepting or fulfilling the order. You may choose to proceed at the correct price or cancel the order for a full refund.

7. Orders and Contract Formation

Placing an order constitutes an offer to purchase the selected products.

An automated order-confirmation email acknowledges that we have received your order but does not necessarily mean that it has been accepted.

A sales contract is formed when we expressly accept your order or dispatch the product, depending on the order process and applicable law.

We may refuse or cancel an order where reasonably necessary, including when:

A product is unavailable.
Payment cannot be authorised.
Order information is incomplete or inaccurate.
Fraud or unauthorised activity is suspected.
A pricing or product-information error has occurred.
Delivery to the selected location is unavailable.
The order violates these Terms or applicable law.

If payment has already been collected for an order we cannot accept, the affected amount will be refunded to the original payment method.

8. Payment

Available payment methods are displayed during checkout.

You authorise us and our payment providers to charge the total amount shown during checkout. Payment information may be processed by Shopify or authorised third-party payment providers under their own terms and privacy policies.

We may carry out reasonable payment, identity, address, or fraud-prevention checks before accepting or dispatching an order.

9. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery dates are estimates unless a specific date has been expressly agreed. Delays may occur because of product availability, customs, carrier operations, severe weather, public holidays, or events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and ensuring reasonable access for large television deliveries.

Nothing in these Terms limits any statutory rights relating to delayed, missing, or damaged deliveries.

10. Inspection and Damaged Products

Please inspect your order as soon as reasonably possible after delivery.

If a television or package arrives damaged, defective, incomplete, or incorrect, contact us promptly and provide your order number, photographs of the packaging, shipping label, and evidence of the issue.

Customers should retain the original packaging while a damage or return claim is being reviewed.

Any request for prompt reporting is intended to help us investigate with the carrier and does not reduce your statutory consumer rights.

11. Returns, Refunds, and Cancellation Rights

Returns, refunds, exchanges, and order cancellations are governed by our Return and Refund Policy and applicable consumer law.

Where a statutory right of withdrawal applies, eligible consumers may cancel their online purchase within the legally prescribed period without providing a reason, subject to applicable conditions and exceptions.

Nothing in these Terms excludes or limits rights that cannot legally be excluded.

12. Product Installation and Safe Use

Customers are responsible for following all manufacturer instructions, safety guidance, and installation requirements included with the product.

Wall mounting should only be completed using a compatible VESA wall mount and suitable fixings. Professional installation is recommended where appropriate.

Unless expressly included in the order, product delivery does not include:

Installation
Wall mounting
Electrical work
Furniture modification
Removal of an old television
Disposal of packaging

Q2 TechWorld B.V. is not responsible for damage caused by improper installation, misuse, unauthorised modification, incompatible accessories, or failure to follow manufacturer instructions, except where liability cannot legally be excluded.

13. Manufacturer Information and Third-Party Services

Some products may contain third-party operating systems, applications, voice assistants, streaming platforms, or other services.

Availability of applications and digital services may depend on:

Product model
Country or region
Internet connection
Software version
Third-party subscriptions
Third-party service availability

Third-party services are governed by their providers’ terms and privacy policies. We do not control their continued availability, content, subscription charges, or service changes.

References to third-party brands or services are provided only to describe product compatibility or functionality and do not imply ownership by Q2 TechWorld B.V.

14. Customer Accounts

You may be able to create an account to manage orders and personal information.

You are responsible for:

Keeping your login details confidential.
Providing accurate and current information.
Notifying us of suspected unauthorised account use.
All activity conducted through your account, except where caused by our failure to apply reasonable security measures.

We may suspend or close accounts used fraudulently or in violation of these Terms.

15. Reviews and User Content

If you submit a review, image, comment, or other content, you confirm that:

You own or have permission to submit it.
It is accurate and based on a genuine experience.
It does not violate another person’s rights.
It is not unlawful, abusive, defamatory, or misleading.
It does not contain malicious code or confidential information.

You grant Q2 TechWorld B.V. a non-exclusive, worldwide, royalty-free licence to display and use submitted content in connection with our website and marketing, subject to applicable law.

We may remove content that violates these Terms, but we are not required to publish every submission.

16. Intellectual Property

All website content, including text, graphics, layouts, product presentations, designs, logos, videos, and original images, is owned by or licensed to Q2 TechWorld B.V. and protected by applicable intellectual-property laws.

You may use the website for personal browsing and shopping. You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

Third-party trademarks and product names remain the property of their respective owners.

17. Privacy

Our collection and use of personal data are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed by Shopify, payment providers, delivery partners, and other service providers necessary to operate the store and fulfil orders.

18. Third-Party Links

Our website may contain links to third-party websites or services.

We do not control and are not responsible for their content, availability, security, products, or privacy practices. Accessing a third-party website is at your own discretion and may be subject to separate terms.

19. Website Availability and Errors

We aim to keep the website accurate, secure, and available, but we cannot guarantee uninterrupted or error-free operation.

We may correct errors, update information, perform maintenance, or modify website functionality where reasonably necessary.

We will not make material changes to an accepted order without informing you and respecting your applicable cancellation or refund rights.

20. Disclaimer of Warranties

Nothing in these Terms excludes any statutory guarantee, warranty, or consumer right that applies to your purchase.

To the maximum extent permitted by law, the website is provided on an “as available” basis. We do not guarantee that every website function will always operate without interruption or that third-party digital services will remain continuously available.

Product warranties may be provided by law, Q2 TechWorld B.V., or the relevant manufacturer, depending on the product and circumstances.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Wilful misconduct.
Breach of mandatory consumer rights.
Any liability that cannot legally be excluded.

Subject to applicable law, Q2 TechWorld B.V. will not be responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

For business customers, our aggregate liability relating to an order will not exceed the amount paid for the affected product, except where such a limitation is prohibited by law.

These limitations do not reduce the legal rights of consumers.

22. Events Outside Our Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, transport disruption, customs delays, labour disputes, government restrictions, cyber incidents, network failures, or supply-chain interruptions.

We will take reasonable steps to minimise the effect of such events and communicate material delays where possible.

23. Indemnification

Where permitted by law, you agree to compensate Q2 TechWorld B.V. for reasonable losses arising directly from your unlawful use of the website, violation of these Terms, fraud, or infringement of another person’s rights.

This section does not apply where doing so would unfairly limit mandatory consumer rights.

24. Changes to These Terms

We may update these Terms to reflect changes in our business, services, technology, or legal obligations.

The updated Terms will be posted on this page with a revised “Last updated” date. Changes will not retroactively reduce rights connected to orders already accepted unless required by law or agreed with you.

25. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect. The affected provision will be interpreted or replaced to reflect its lawful purpose as closely as possible.

26. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

27. Governing Law

These Terms and purchases made through our website are governed by the laws applicable to Q2 TechWorld B.V.

If you are a consumer, this choice of law does not remove any mandatory protection provided by the laws of your country of residence.

Any dispute will be handled by the competent courts, subject to any mandatory right of consumers to bring proceedings in another jurisdiction.

28. Contact Information

Questions about these Terms should be sent to:

Q2 TechWorld B.V.
Website: www.q2techworld.nl