Privacy Policy

Last updated: September 10, 2026

Q2 TechWorld B.V. (“Q2 TechWorld,” “we,” “us,” or “our”) operates the website www.q2techworld.nl and provides products and related services through our online store.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal data when you visit our website, create an account, place an order, contact us, or otherwise use our services.

1. Personal Data We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

Name
Billing and delivery address
Email address
Telephone number
Account login details
Order and purchase information
Product preferences
Customer-support messages
Returns, refunds, and complaint information
Reviews or other content you submit

Payment information is processed by our authorised payment providers. We generally do not directly store complete payment-card details.

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser and device type
Operating system
Pages viewed and links selected
Referral source
Date and time of visits
Shopping-cart activity
Cookie identifiers
General location derived from your IP address
Information about how you interact with our website

Information Received From Third Parties

We may receive personal data from service providers involved in operating our store, including Shopify, payment processors, delivery companies, analytics providers, advertising platforms, fraud-prevention services, and customer-support tools.

2. How We Use Personal Data

We may use your personal data to:

Process and deliver orders
Manage payments, returns, and refunds
Create and maintain customer accounts
Provide order updates and customer support
Respond to enquiries and complaints
Detect and prevent fraud or misuse
Improve our products, website, and customer experience
Analyse website performance and shopping activity
Send marketing communications where permitted
Display relevant advertising where consent is required and obtained
Comply with tax, accounting, consumer-protection, and other legal requirements
Establish, exercise, or defend legal claims

3. Legal Bases for Processing

Where the General Data Protection Regulation applies, we process personal data under one or more of the following legal bases:

Performance of a contract: To process your order, deliver products, manage payments, and provide requested services.
Legal obligation: To comply with tax, accounting, fraud-prevention, and other applicable laws.
Legitimate interests: To operate and improve our business, protect our website, prevent fraud, and provide effective customer service.
Consent: For optional cookies, personalised advertising, or marketing communications where consent is required.

You may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

4. Shopify

Our online store is hosted by Shopify. Shopify processes certain personal data to provide store hosting, checkout, payment, security, analytics, and related ecommerce services.

Depending on your location, Shopify and its service providers may process data in countries outside your country of residence. Shopify applies safeguards for international data transfers where required by law.

You can learn more about Shopify’s privacy practices at https://www.shopify.com/legal/privacy.

5. How We Share Personal Data

We may share personal data with trusted service providers where necessary to operate our business, including:

Shopify and ecommerce technology providers
Payment processors and financial institutions
Delivery, logistics, and fulfilment providers
Customer-support providers
Website hosting and security providers
Analytics and performance-monitoring providers
Email and marketing-service providers
Advertising platforms, where permitted
Professional advisers, including accountants and legal advisers
Government authorities where legally required

We may also disclose data in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.

We require service providers to process personal data only for authorised purposes and in accordance with applicable data-protection requirements.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Operate essential website and checkout functions
Remember your preferences and shopping cart
Keep accounts and transactions secure
Measure website traffic and performance
Understand how visitors use our website
Support marketing and advertising, where permitted

Essential cookies may be used without consent where legally allowed. Optional analytics, advertising, or personalisation cookies will be used based on your consent where required.

You can manage available choices through our cookie banner or your browser settings. Blocking certain cookies may affect website functionality.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, availability, promotions, or store updates.

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us. Transactional communications concerning your orders or account may still be sent where necessary.

8. International Data Transfers

Some service providers may process personal data outside the European Economic Area.

Where required, international transfers are protected through recognised safeguards, such as adequacy decisions, Standard Contractual Clauses, Binding Corporate Rules, or other lawful transfer mechanisms.

9. Data Retention

We retain personal data only for as long as reasonably necessary to:

Complete orders and provide services
Maintain business and transaction records
Meet legal, tax, and accounting obligations
Resolve disputes
Prevent fraud
Enforce our agreements

Retention periods may vary according to the type of information and applicable legal requirements. When personal data is no longer required, we will delete, anonymise, or securely dispose of it.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Restrict certain processing
Object to processing based on legitimate interests
Withdraw consent
Request a portable copy of your data
Object to direct marketing
Submit a complaint to a data-protection authority

These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.

To exercise your rights, contact us using the details below. We aim to respond within the period required by applicable law.

11. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal data against unauthorised access, loss, alteration, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account credentials confidential.

12. Children’s Privacy

Our website and products are not directed at children who are unable to provide valid consent under applicable law. We do not knowingly collect personal data from children without appropriate authorisation.

If you believe a child has provided personal data to us improperly, please contact us so that we can review and delete it where required.

13. Third-Party Links

Our website may contain links to websites or services operated by third parties. We are not responsible for their privacy, security, or content practices.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, legal obligations, technologies, or business practices.

The revised version will be posted on this page with an updated “Last updated” date. Where required, we will provide additional notice of material changes.

15. Contact Us

Q2 TechWorld B.V. is responsible for the personal data described in this Privacy Policy.

For privacy questions, complaints, or requests, contact us at:

Q2 TechWorld B.V.
Website: www.q2techworld.nl

You may also lodge a complaint with your local data-protection authority if you believe your personal data has been processed unlawfully.