Shipping Policy

Last updated: September 10, 2026

Thank you for shopping with Q2 TechWorld B.V. This Shipping Policy explains how orders placed through www.q2techworld.nl are processed and delivered.

Order Processing

Orders are processed after payment and order details have been successfully confirmed.

Processing times may vary depending on product availability, order volume, public holidays, and any additional verification required. Once your order has been dispatched, you will receive a shipping confirmation email with available tracking information.

Orders placed during weekends or public holidays may begin processing on the next business day.

Free Worldwide Delivery

We offer free standard delivery to eligible destinations available during checkout.

Some countries, remote locations, islands, or restricted delivery areas may not be supported. If we are unable to deliver to your selected address, we will contact you and cancel or refund the affected order where necessary.

Free delivery does not automatically include customs duties, import taxes, installation, wall mounting, removal of an old television, or premium room-of-choice delivery unless expressly stated during checkout.

Estimated Delivery Times

The estimated delivery timeframe will be displayed during checkout or included in your order confirmation.

Delivery estimates begin after the order has been processed and dispatched. They are estimates only and may be affected by:

• Product availability

• Delivery destination

• Carrier delays

• Customs processing

• Severe weather

• Public holidays

• Incorrect or incomplete address details

• Events outside our reasonable control

Where required by applicable consumer law, orders will be delivered within the agreed timeframe or otherwise within the legally required period.

Large Television Deliveries

Televisions are large and fragile products that may require specialised handling.

Please make sure that:

• Your delivery address is complete and accurate

• Someone is available to receive the order where required

• Entrances, lifts, stairways, and doorways are accessible

• The selected television will fit safely into the intended delivery area

Unless specifically included in your order, standard delivery does not include installation, wall mounting, unpacking, furniture movement, or removal of old equipment.

Order Tracking

Where tracking is available, the tracking details will be sent to the email address provided during checkout.

Tracking information may take some time to update after dispatch. If tracking has not updated for several business days, please contact us so we can review the shipment with the carrier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Q2 TechWorld B.V. is not responsible for delays or additional costs caused by incorrect, incomplete, or inaccessible address information supplied by the customer. This does not affect any statutory consumer rights.

Receiving and Inspecting Your Television

Please inspect the package and television as soon as reasonably possible after delivery.

If the package appears significantly damaged, photograph the outer packaging before opening it. Keep all packaging materials until the television has been inspected and tested.

If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible and provide:

• Your order number

• A description of the issue

• Photographs of the outer packaging

• Photographs of the shipping label

• Photographs or video showing the damage or defect

Prompt reporting helps us investigate the issue with the delivery provider. Any suggested reporting period does not limit your statutory consumer rights.

Failed Delivery Attempts

If nobody is available to receive the order, the carrier may:

• Attempt delivery again

• Leave delivery instructions

• Redirect the shipment to a collection point

• Return the shipment to the sender

Additional delivery charges may apply where an order must be resent because of an incorrect address, refused delivery, repeated unsuccessful delivery attempts, or failure to collect the shipment. Any charges will be communicated before reshipment.

Delivered but Not Received

If tracking shows that your order has been delivered but you cannot locate it:

1. Check the entrance, reception, mailroom, garage, or other safe locations.

2. Ask household members, neighbours, or building staff.

3. Review any delivery notice or photograph provided by the carrier.

4. Contact us with your order number and tracking details.

We will review the available delivery information and may open an investigation with the carrier. Customers may be asked to provide additional information or complete a non-receipt declaration.

Delayed or Missing Orders

If your order has not arrived within the estimated or agreed delivery timeframe, please contact us.

We will review the shipment and work with the carrier to determine its status. Available solutions may include continued delivery, replacement, cancellation, or refund, depending on the circumstances and applicable consumer law.

Split Shipments

Orders containing multiple products may arrive in separate shipments. Where available, separate tracking information will be provided for each package.

You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

International Orders and Customs

International orders may be subject to customs duties, import taxes, processing fees, or local charges imposed by the destination country.

Unless checkout expressly states that these charges are included, the customer may be responsible for paying them. Customs procedures may also delay delivery.

Q2 TechWorld B.V. does not control charges imposed by customs or local authorities. We recommend checking local import requirements before ordering.

Out-of-Stock and Preview Products

Products marked “Out of Stock” cannot be purchased until inventory becomes available.

Some products may use temporary or catalogue images while final product images are being prepared. Product availability will be clearly shown on the relevant product page.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee cancellation or modification after processing has started. Once an order has been dispatched, it may need to be handled under our Return and Refund Policy.

Returns

Shipping-related returns are subject to our Return and Refund Policy and applicable consumer-protection laws.

Please do not return a television without first contacting us and receiving the appropriate return instructions.

Contact Us

For shipping questions or delivery assistance, contact:

Q2 TechWorld B.V.
Website: www.q2techworld.nl